To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be exempt from being returned, including personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us for clarification.
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct item without delay.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item and packaging to assess the issue. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
If you have any questions regarding this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. Our customer service team is available to help you with your inquiries and ensure a satisfactory resolution.
